FAQ
Shipping
WHEN WILL MY ORDER SHIP?
Once you place your order, it will process within 2 business days. Once your package is out the door we wil send you your tracking number.
We use UPS and USPS as our standard shipping, so expect your product within 2-6 business days to most of the US.
DO YOU OFFER EXPEDITED SHIPPING?
We offer UPS 2 Day shipping which will get your package to your doorstep within 2 days after order processing.
DO YOU SHIP INTERNATIONALLY?
Yes! TiDBiTS can be enjoyed wherever you are around the world!
My Order
WHAT IS YOUR RETURN/REFUND POLICY?
Although we cannot accept returns or replacements of any products, we do want to ensure your experience with TiDBiTS is a delightful one.
If you aren't satisfied with your TiDBiTS, reach out to us at hello@tidbitscandy.com. We want to make it right! We offer refunds or replacements on a case by case basis.Â
CAN I CHANGE OR CANCEL MY ORDER?
Hurry! Since we try to ship orders as quickly as possible, there’s only a short window of time for us to edit or cancel your order. E-mail hello@tidbitscandy.com and we’ll do our best to accommodate your request.
HOW DO I TRACK MY ORDER?
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your package on it’s way to you.
Feel free to email hello@tidbitscandy.com for further questions regarding your package.
WHAT IF I JUST WANT TO ORDER A SINGLE BAG?
Online we only sell packs at a minimum of 6 bags per flavor. However, you can find individual bags for sale at our in-store locations.
Product
HOW IS TiDBiTS BETTER THAN REGULAR GUMMY CANDY?
We spent over a year to create a delicious gummy candy without the junk. We eventually figured out a way to include all of the good stuff you want—without any of the bad stuff you don’t. Less sugar, more flavor and zero conviction.
WHAT TYPE OF SWEETENER DO YOU USE?
We use allulose and non-gmo cane sugar. No sugar alcohols, no artificial sweeteners, and no monkfruit or stevia which tend to leave an unfavorable aftertaste.
ARE TiDBiTS GLUTEN-FREE?
Yes, TiDBiTS is free from gluten.
DO KIDS LIKE TiDBiTS?
Absolutely! We formulated TiDBiTS gummies with the whole family in mind.
General
DO YOU HAVE ANY OFFERS OR COUPONS?
We have special promos and new product drops hitting every so often, so be sure to get on our mailing list to get the inside scoop. You'll also receive a 15% off discount code!
WHERE CAN I BUY TiDBiTS?
Right here on our website! Or, check out our store locator to find a store near you.
DO YOU OFFER SAMPLES?
We do not offer sample packs at this time, but we promise you will be blown away at how delicious these gummies are! Go ahead and see for yourself.
WHY ARE FLAVORS SOLD OUT? WHEN WILL THEY BE BACK IN-STOCK?
We are making TiDBiTS gummies just as fast as we can, but the word is out that you can eat a whole bag of tasty candy with none of the guilt. Be sure to get on our email list to receive a heads up when new product becomes available.